Privacy Policy

Parking Exchange LLC (Spottor) Privacy Policy

Parking Exchange LLC (Spottor) and its affiliates ("Parking Exchange," "we," "us," or "our") are committed to protecting the privacy of all individuals who utilize the Parking Exchange site, mobile application, and/or services. Parking Exchange is the data controller of the personal data collected, and is responsible for the processing of your personal data. This Privacy Policy is intended to inform you of our policies and practices regarding our collection, use, and disclosure of the information you submit to us and that we collect from you through the _____________ website (the “Website”), the Spottor mobile application (the “App”), and any other site controlled by Parking Exchange. This Privacy Policy does not govern information you might provide through a channel other than the Website or the App. This Privacy Policy applies to all visitors to the Website and the App.

It is important that you read this Privacy Policy together with any other notice Parking Exchange may provide when we are collecting or processing your personal data so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and is not intended to override them. In the event of a conflict between this Privacy Policy and another notice which applies to a specific circumstance or customer request, the latter shall prevail over this Privacy Policy to the extent of the conflict.

Please review the following to understand how we at Parking Exchange process and safeguard personal data about you. By using the Website, the App, or otherwise contacting Parking Exchange, and/or by voluntarily providing personal data to Parking Exchange, you acknowledge that you have read and understand the practices contained in this Privacy Policy. This Policy may be revised from time to time, so please ensure that you check this page periodically to remain fully informed.

Information Parking Exchange Collects and How We Use It

You may choose to provide personal information (for example, your name, email address, telephone number) through our Website or the App for various purposes, including the following.

Personal Information You Provide

Creating an Account: In order to utilize the information provided through the App, you must first create an account. When you create your account, we will ask you for your name, email address, location, and vehicle information including make and model. Parking Exchange will use this information to tailor your App experience and may also use this information to communication with you about your account or Parking Exchange’s services.

Contact Us: You can communicate with Parking Exchange through the “Contact Us” link on our Website or on the App, which will ask you to provide your name, email address, and comment regarding the matter about which you are contacting Parking Exchange. Parking Exchange will use this information to communicate with you about your comments or questions. Parking Exchange may also use the information you provide to communicate with you about topics and services.

Your Location: In order to utilize the App, you must allow your device to access your location while you are using the App. Parking Exchange will collect location data when the App is running in the foreground (app open and on screen) or background (app open but not on screen) of your device.

Other site features: The Website and the App offer features that may change from time to time. Parking Exchange may provide you with an opportunity to communicate about these features by submitting certain personal information.

Other uses of information: Parking Exchange may use the personal information you provide for internal purposes. These purposes include administration of the Website and the App, market research, data analytics, and compliance with our legal obligations, policies, and procedures.

Email:  Parking Exchange may email you regarding reminders, notifications, to provide information, or to assess satisfaction with our services. Every email you will receive from Parking Exchange will contain clear information on how to unsubscribe from future communications. If you sign up for communications from Parking Exchange but then wish to unsubscribe, follow the unsubscribe instructions in the email you receive. Upon receipt of any unsubscribe request, Parking Exchange will cease our communication with you until and unless you re-subscribe for one of our mailing lists.

Cookie Policy – Personal Information We Collect By Automated Means

Parking Exchange may collect certain information by automated means when you visit our Website, such as how many users visit our Website and other related analytics. Parking Exchange collects this information to learn how to improve the Parking Exchange Website and how to best tailor it to Parking Exchange visitors. When you visit the Website, Parking Exchange may automatically collect some information about your visit using cookies, log analytics software, and other aggregate tracking technologies. Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. Parking Exchange may use cookies to tell us, for example, whether you have visited Parking Exchange before. If you wish, you may decline cookies or set your browser to refuse cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies.

Analytics: Parking Exchange uses Google Analytics, a web analytics service provided by Google, Inc.  Google Analytics uses cookies to help analyze how users use our Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity, and providing other services relating to Website activity and internet usage for us. Google may also transfer this information to third parties when required to do so by law, or when such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. 

Social Media: Parking Exchange may use social media sharing and other “widgets” to enable interaction with social networks, such as Facebook, Twitter, and LinkedIn. Some of these social networks may be able to track your visit to our Website (or any site that uses the widgets) because when you visit a social network, it may place personally identifiable cookies in your browser that are then transmitted back to the social network when you visit other sites that use that network’s widgets, even if you do not click on or interact with the widget. If you have questions about a particular social network’s information collection or cookie practices, please refer to the privacy and use policies of that social network

Functionality: These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. They may also be used to provide services you have requested such as viewing a video or commenting on an article. The information these cookies collect is usually anonymized. They do not gather any information about you that could be used for advertising, or remember where you have been on the internet.

The major browsers have attempted to implement the draft “Do Not Track” (“DNT”) standard of the World Wide Web Consortium (“W3C”) in their latest releases. As this standard has not been finalized, the Parking Exchange Website is not compatible with DNT and does not recognize DNT settings. 

You have choices about certain information Parking Exchange collects. When you are asked to provide information, you may decline to do so; but if you choose not to provide information that is necessary for us to collect to respond to your request, we may not be able to adequately respond.

How Does Parking Exchange Process Personal Data?

Business Operations and Marketing. 

Parking Exchange might use your information to provide you with information personalized to your requests or to respond to inquiries.

Parking Exchange might use your data to provide you with communications regarding our services; and

Parking Exchange might use your data in connection with the exercise or defense of our legal rights, as well as in response to court orders.

Legal Bases for Processing. Parking Exchange processes personal data for, or based on, one or more of the following legal bases:

as is necessary for our legitimate interests, including direct marketing;

to comply with the law and our legal obligations; and

in certain circumstances, based on your express consent.

Information Parking Exchange Shares With Others

Some of the above processing involves sharing collected personal data with third parties, including service providers, affiliates, and other partners. Parking Exchange will not sell, rent, trade, exchange, share, or otherwise disclose personal information visitors submit through our Website, except as identified in this Privacy Policy.

Consent:  Parking Exchange may share information you submit to us with your consent or at your direction.

Service providers:  Parking Exchange may share your information with service providers we have retained to perform services on our behalf, for example, to host our Website or send email communications. We obligate these service providers to not use or disclose the information they receive from us except as necessary to perform services on our behalf or to comply with legal requirements.

External links:  The Parking Exchange Website may include links to other websites whose privacy practices and policies Parking Exchange does not control. Once you leave the Parking Exchange Website, disclosure or provision of your personal information, if any, is governed by the privacy policy and terms of use of the owner of the site you are visiting.

Compliance with law:  In addition, Parking Exchange may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Protection of Personal Data

Parking Exchange works to employ reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect the confidentiality, integrity, availability, and resilience of personal data. If you suspect unauthorized access to your information as a result of a breach of Parking Exchange’s protective measures, you should contact Parking Exchange immediately.

No method of safeguarding information is completely secure. While Parking Exchange uses measures designed to protect personal data, Parking Exchange cannot guarantee that any safeguards will be effective or sufficient. Internet data transmission is not always secure, and Parking Exchange cannot warrant that information you transmit to us through the Internet is or will be secure.

Retention of Personal Data

Parking Exchange retains personal data for as long as is necessary to fulfil the purpose for which it was collected, as well as to the extent Parking Exchange deems necessary to carry out the processing activities described above, including compliance with applicable laws, regulations, rules and requests of relevant law enforcement and/or other governmental agencies, and to the extent Parking Exchange reasonably deems necessary to protect the rights, property, and safety of Parking Exchange, our customers, and other third parties.

Your Rights Regarding Personal Data

You have a variety of legal rights regarding the collection and processing of personal data. You may exercise these rights, to the extent they apply to you, by contacting Parking Exchange using the information provided below. Please be prepared to provide reasonable information to authenticate your requests.

These rights vary depending on the particular laws of your jurisdiction, but may include

the right to know whether, and for what purposes, Parking Exchange processes personal data about you;

the right to be informed about the personal data Parking Exchange collects and/or processes about you;

the right to access, modify, delete, and correct personal data about you;

the right to obtain a copy of your personal data;

the right to opt out of processing your personal data for the purposes of targeted advertising or the sale of personal data;

the right to know with whom Parking Exchange has shared personal data about you, for what purposes, and what personal data has been shared (including whether personal data was disclosed to third parties for their own direct marketing purposes);

where processing of personal data about you is based on consent, the right to withdraw your consent to such processing; and

the right to lodge a complaint with a supervisory authority located in the jurisdiction of your habitual residence, place of work, or where an alleged violation of law occurred.

Accessing, Modifying, Rectifying, and Correcting Collected Personal Data. Parking Exchange strives to maintain the accuracy of any personal data collected from you, and will use commercially reasonable efforts to respond promptly to update the Parking Exchange database when you tell us the information in our database is not accurate. However, we must rely upon you to ensure that the information you provide to us is complete, accurate, and up-to-date, and to inform us of any changes. Please review all of your information carefully before submitting it to us, and please notify us as soon as possible of any updates or corrections.

In accordance with applicable law, you may obtain from us certain personal data that we process about you. If you wish to access, review, delete or make any changes to personal data you have provided to us through our Website, App, or related services, you may do so at any time by contacting us as provided below. Please note, however, that we reserve the right to deny access as permitted or required by applicable law. Pursuant to the Texas Data Privacy and Security Act, Texas users are entitled to appeal a refusal of Parking Exchange to take action on any request to exercise your rights under this policy. Further, Texas users may designate another person to service as your “agent” to opt out of processing data, on your behalf. Please contact Parking Exchange as indicated below for any such request.

Children’s Information

The Parking Exchange Website is not directed at children, and Parking Exchange will not knowingly accept, request, or collect personal information from individuals under the age of 18. If we learn that we have collected personal information from an individual under the age of 18, we will delete this information from our databases in accordance with our deletion procedures. Should you suspect that a child of whom you are the parent or legal guardian has provided Parking Exchange with personal information, please contact us and we will work with you to address this issue.

Your California Privacy Rights

Under California Civil Code Section 1798.83, California users are entitled to request information relating to whether a business has disclosed personal information to any third parties for the third parties’ direct marketing purposes. Parking Exchange does not sell or share your personal information with third party companies for their direct marketing purposes without your consent.

Changes to Policy

From time to time, Parking Exchange may change this Privacy Policy. Parking Exchange will post a prominent notice of any material changes to the Policy on the Website, and indicate at the top of the notice when it was most recently updated. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as amended.

Your Choices

If you would like to update your contact information or preferences, or have your information removed from our mailing list, or if you have comments or questions about the administration of our Website or this Policy, please contact us by:

Emailing us at [email protected]

or

Writing us at

[ADDRESS]

Communications Opt-Out. You may opt out of receiving marketing or other communications from Parking Exchange at any time through a given communications channel (such as email or telephone) by following the opt-out link or other unsubscribe instructions provided in any email message received and/or by contacting us as provided above.